About Us – PetzPals

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About PetzPals

At Petz Pals, we believe that pets are precious family members. Caring for them is a journey filled with love, learning, and sometimes, a little uncertainty. That’s why we’ve created a community of passionate pet parents, animal lovers, and experienced experts dedicated to making pet care simple, accessible, and worry-free.

From expert advice to premium products and personalized services, we’re here to ensure you and your furry friend enjoy every moment together. With Petz Pals, being a pet parent means having the confidence to give your pet the care they deserve so that you can focus on building memories worry free.

Welcome to Petz R Us, where passion meets expertise in creating the finest pet products for your furry family members. Our dedicated founders bring over 30 years of experience in management consultancy, toy manufacturing, children’s products, FMCG distribution, and logistics, all fuelled by one shared love: pets! “Pets leave pawprints on our hearts that never fade”

As lifelong pet lovers and owners, we understand the special bond you share with your pets. Our mission at Petz R Us is to “Make in India”, designing and manufacturing high-quality pet products to enhance pets’ playtime, health, and happiness. Our diverse backgrounds in design and distribution allow us to carefully craft each product and ensure that every pet in India gets the very best.

We believe that just like children, pets deserve safe, engaging, and thoughtfully created products that make their lives more joyful. At Petz R Us, we envision that with our passion and commitment to innovation, we can make your pet’s life even better, one product at a time!

1. Eligibility You must be at least 18 years old to make a purchase from our Website. By using our site, you represent that you meet this requirement. 2. Account Registration To place orders, you may be required to register for an account. You are responsible for maintaining the confidentiality of your account credentials and all activities under your account. 3. Products and Pricing All product descriptions, pricing, and availability are subject to change without notice. We reserve the right to limit quantities and discontinue any product. Prices are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise. 4. Orders and Payments By placing an order, you agree to provide current, complete, and accurate purchase and account information. We reserve the right to refuse or cancel any order due to errors in pricing or availability. Payments are processed through secure third-party payment gateways. 5. Shipping and Delivery We ship within India. Delivery times are estimates and may vary due to unforeseen circumstances. Shipping fees, if any, will be displayed at checkout. 6. Returns and Refunds We accept returns within 7 days of delivery if the product is unused, in its original packaging, and in resalable condition. Refunds will be processed to the original payment method after inspection. Certain items (e.g., pet food, hygiene products) may not be eligible for return. 7. Privacy Your personal information is handled in accordance with our Privacy Policy. By using this site, you consent to such processing. 8. Intellectual Property All content on the Website (text, images, logos, trademarks) is owned by or licensed to PetzPals and protected by applicable laws. You may not use, reproduce, or distribute any content without written permission. 9. Prohibited Activities You agree not to: Use the site for unlawful purposes. Attempt to interfere with the security of the Website. Use automated systems (bots, scrapers) to extract data. 10. Limitation of Liability We are not liable for any indirect, incidental, or consequential damages arising from the use of our Website or products. Our total liability will not exceed the amount paid for the product. 11. Indemnification You agree to indemnify and hold harmless PetzPals and its affiliates from any claims, damages, losses, or expenses arising from your violation of these Terms. 12. Changes to Terms We reserve the right to modify these Terms at any time. Changes will be effective upon posting on the Website. Your continued use constitutes acceptance of the updated Terms. 13. Governing Law These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts of [Your City], India. 14. Contact Us For any questions or concerns regarding these Terms, please contact us at: 📧 Email: info@petzpals.co.in 📞 Phone: +91-9220808507 📍 Address: Z-73 Okhla Industrial Area Phase-II, New Delhi-110020