Terms and Conditions

1. Eligibility

You must be at least 18 years old to make a purchase from our Website. By using our site, you represent that you meet this requirement.

2. Account Registration

To place orders, you may be required to register for an account. You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.

3. Products and Pricing

• All product descriptions, pricing, and availability are subject to change without notice.
• We reserve the right to limit quantities and discontinue any product.
• Prices are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.

4. Orders and Payments

• By placing an order, you agree to provide current, complete, and accurate purchase and account information.
• We reserve the right to refuse or cancel any order due to errors in pricing or availability.
• Payments are processed through secure third-party payment gateways.

5. Shipping and Delivery

• We ship within India. Delivery times are estimates and may vary due to unforeseen circumstances.
• Shipping fees, if any, will be displayed at checkout.

6. Returns and Refunds

• We accept returns within 7 days of delivery if the product is unused, in its original packaging, and in resalable condition.
• Refunds will be processed to the original payment method after inspection.
• Certain items (e.g., pet food, hygiene products) may not be eligible for return.

7. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using this site, you consent to such processing.

8. Intellectual Property

All content on the Website (text, images, logos, trademarks) is owned by or licensed to PetzPals and protected by applicable laws. You may not use, reproduce, or distribute any content without written permission.

9. Prohibited Activities

You agree not to:

• Use the site for unlawful purposes.
• Attempt to interfere with the security of the Website.
• Use automated systems (bots, scrapers) to extract data.

10. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our Website or products. Our total liability will not exceed the amount paid for the product.

11. Indemnification

You agree to indemnify and hold harmless PetzPals and its affiliates from any claims, damages, losses, or expenses arising from your violation of these Terms.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting on the Website. Your continued use constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts of [Your City], India.

14. Contact Us

For any questions or concerns regarding these Terms, please contact us at:

📧 Email: info@petzpals.co.in
📞 Phone: +91-9220808507
📍 Address: Z-73 Okhla Industrial Area Phase-II, New Delhi-110020