Return and Refund Policy

🔁 Return & Refund Policy for www.petzpals.co.in

Effective Date: 4/09/2025

At PetzPals, we strive to ensure our customers are satisfied with every purchase. Please review our return and refund policy below.

1. Returns Eligibility

• Items can be returned within 7 days of delivery.
• Products must be unused, undamaged, and in original packaging.
• Returns are not accepted for:
• Opened pet food or treats
• Grooming or hygiene products
• Customized or perishable items

2. How to Request a Return

Email us at [Insert Email] with:

• Order number
• Reason for return
• Clear images of the item (if damaged)

Once approved, we'll arrange a reverse pickup (where available) or guide you on how to return the item.

3. Refunds

• Once we receive and inspect the returned item, we will notify you of the refund status.
• Refunds will be issued to the original payment method within 5–7 business days.
• Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or damaged product).

4. Cancellations

• Orders can be cancelled before dispatch by contacting us promptly.
• Once shipped, the order cannot be cancelled and must follow the return process.

5. Contact Us

For any questions or issues, reach out to:

📧 Email: info@petzpals.co.in
📞 Phone: +91-9220808507
📍 Address: Z -73 Okhla Industrial Area Phase-II, New Delhi-110020